Just as we engineer our 13mm to 54mm rocket components for peak performance, we’ve designed this returns policy with the same precision to ensure your complete satisfaction. Whether you need to adjust your flight trajectory (exchange) or abort mission (return), our recovery team is standing by.

Launch Window for Returns

You have 15 days after delivery to initiate a return or exchange. All items must be in original, unopened condition with all packaging intact – just like you received them from our mission control center.

Flight Termination: Non-Returnable Items

For safety and regulatory reasons, the following propulsion systems cannot be returned once purchased:

  • All rocket motors (13mm, 18mm, 24mm, 29mm, 38mm)
  • Reload propellant kits (29/120 and 29mm reload kits)
  • Single-use motors (18mm Single Use category)

These items are considered hazardous materials once they leave our facility, much like spent rocket stages cannot be recovered after launch.

Recovery Procedure

Step 1: Initiate Recovery Sequence

Email our Mission Control team at [email protected] with:

  • Your order number (found in your confirmation email)
  • Items you wish to return/exchange
  • Reason for return (helps us improve our launch systems)

Recovery Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Mission Control,

I would like to initiate a [return/exchange] for my order #[Your Order Number].
Item(s) for [return/exchange]: [Product Name(s)]
Reason: [Brief explanation]

Please advise next steps for mission recovery.

Best regards,
[Your Name]
[Your Contact Information]

Step 2: Await Recovery Coordinates

Within 2 business days, our team will send:

  • Return authorization number (your recovery beacon)
  • Shipping instructions (return trajectory)
  • Exchange options if applicable (alternative payloads)

Step 3: Package for Re-entry

Securely pack items in original packaging with all included components. Include the return authorization number inside the package. For exchanges, clearly note what replacement item you’re requesting.

Step 4: Launch Return Package

Ship your return via your preferred carrier to:

BuyModelRocket.com Returns
2845 Pinchelone Street
Nashville, US 49073

We recommend using a trackable shipping method. Initial shipping costs are non-refundable unless the return is due to our error.

Refueling Your Account: Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (faster than 13mm motor ignition!)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Transit Time: Allow 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new items as soon as we process the return, using the same shipping method as your original order.

Mission Notes

  • International customers: Refunds will be in USD and may be subject to currency fluctuations
  • Damaged/defective items: Contact us immediately – we’ll arrange a replacement faster than you can say “29mm reload kit”
  • Wrong items received: We’ll cover return shipping and expedite correct items

Need Assistance with Your Recovery Operation?

Our Mission Control team is standing by to assist with any return or exchange maneuvers. Contact us at [email protected] and we’ll guide you through the process with the precision of a 24mm retainer installation.

Now let’s get you back to what really matters – preparing for your next successful launch!