Welcome to BuyModelRocket.com’s FAQ section! We’ve compiled answers to the most common questions about our rocketry products and services to help fuel your next adventure. If you don’t find what you’re looking for, please contact our mission control at [email protected].

About Our Products

What types of rocket motors do you offer?

We carry a complete range of high-performance motors from 13mm to 54mm, including single-use options and reloadable systems. Our inventory includes:

  • 13mm, 18mm, 24mm, 29mm, and 38mm motors
  • Reload propellant kits for 29mm motors
  • Single-use 18mm motors for quick deployment
Do you offer complete rocket kits or just components?

We specialize in both! While we carry individual components like casings, retainers, and couplers (13mm to 54mm), we also offer premium kits from top manufacturers like Estes, Quest, and DYNASTAR for all skill levels.

What’s the difference between single-use and reloadable motors?

Single-use motors (like our 18mm options) are pre-assembled and disposed after one flight. Reloadable systems (available in 29mm) allow you to replace just the propellant kit, making them more cost-effective for frequent flyers.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.

Can I modify or cancel my order after placement?

Orders enter our processing system quickly. Contact us immediately at [email protected] if you need changes – we’ll do our best to accommodate requests before shipment.

Shipping & Delivery

Where do you ship?

We ship globally from our Nashville facility, excluding select Asian and remote regions. Contact us if you’re unsure about delivery to your location.

What shipping options are available?

We offer two precision-tuned delivery solutions:

  • Standard Express Launch: $12.95 via DHL/FedEx (10-15 days after dispatch)
  • Free Orbital Delivery: Free via EMS for orders over $50 (15-25 days after dispatch)
How long does order processing take?

All orders undergo 1-2 days of pre-launch checks for quality verification before dispatch. You’ll receive tracking information when your order launches from our facility.

Can I track my order?

Yes! You’ll receive tracking information via email once your order is dispatched. Track your package’s ascent all the way to your doorstep.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date for unused items in original packaging. Contact our mission control at [email protected] to initiate returns.

What if I receive damaged or incorrect items?

Contact us immediately with photos of the issue. We’ll arrange for replacement parts or return shipping at no cost to you.

Can I exchange components like 24mm retainers for different sizes?

Yes! As long as the item is unused and in original packaging, we can process exchanges within the 15-day window. You’ll be responsible for any price differences and return shipping.

Technical Support

How do I choose the right motor size for my rocket?

Motor selection depends on your rocket’s size, weight, and desired altitude. Our 13mm motors work well for small rockets, while 29mm+ systems are for high-power rocketry. Check your rocket’s specifications or contact us for recommendations.

Are your 29mm to 54mm couplers compatible with all brands?

Our couplers are designed to industry standards and work with most major brands. For specific compatibility questions, please contact our support team with your rocket model details.

Where can I find motor reload instructions?

All our reload kits include detailed instructions. For digital copies or troubleshooting, visit our website’s resources section or email our technical team.

Ready for liftoff? If you have any other questions, our mission control team is standing by to assist your rocketry journey!